Terms and conditions

Sale Items

Please take the time to choose sale items carefully as there is strictly no return or exchange on sale items, unless in the case of faulty goods.

Gift Vouchers

Gift Vouchers can be purchased at www.lovehate.com.au or in-store and are valid for 12 months from the date of purchase. Gift vouchers may be redeemed online by entering the voucher discount code at checkout or in-store by providing the voucher discount code to a staff member.

Warranty

Your LoveHate item is covered by a 3-month warranty. This means we are happy to repair, replace or refund a faulty item within a 3-month period from the date of purchase.

This warranty does not cover items that have not been cared for as recommended in our product care information. Damage incurred by the purchaser in failing to appropriately use and care for the item properly and reasonably will not be covered by this warranty. This warranty does not cover wear and tear, stains, marked, torn, soiled items or degeneration of plating. 

Care Instructions

LoveHate jewellery is so versatile that we hope you’ll wear it lots, however there are some places it doesn’t like to go. Water is not a friend to delicate jewellery, so it’s best to remove it before you go for a dip or exercise. To avoid tangling the chain, remove before bed and be mindful with scarves, bag straps and long hair. Let your sunscreen/moisturiser dry before putting your jewellery on and avoid spraying perfume near it. Store your jewellery in its box when not in use and away from humid environments such as the bathroom. To keep your jewellery shining bright, gently rub with a polishing cloth. 

Repair Policy

LoveHate offers a repair service on our jewellery where possible. The standard fee for repair is $15 - $20 but can be more depending on the damage.

If the item is returned within the warranty period and is found to be faulty, we will repair the item free of charge. This does not cover damage to the item caused by the purchaser.

If no proof of purchase is provided or if an item is returned outside the warranty period there will be a fee for repair.

Watches have a warranty of 12 months for the workings and 6 months for the battery. If the battery is beyond warranty we can replace it for a $25.00 fee, or recommend a watch repairer.

If an item has been tampered with or an attempt to repair/alter has already been made, there will be a fee for repair. It must also be understood that sometimes it is not possible to repair an item that has been tampered with.

Please understand that sometimes we cannot assess a repair on the spot, however we will be in contact with you as soon as possible to advise if the repair is possible and if there will be a fee.

If the item is returned to the store via postage, the cost of posting the returned item to Love Hate and back is to be worn by the purchaser unless the item is faulty. Proof of purchase and photos of the item must be provided prior to posting.

Repairs can take up to 14 days (plus shipping time if item is posted). Where possible we will strive to get an item back as soon as possible, however you will be advised if any unforeseen delays occur.