Bespoke Jewellery Info
Creating Bespoke Jewellery:
We love to collaborate with you to create bespoke engagement, wedding or special occasion jewellery. We create designs that utilise the best of our skills in our unique Geneine Honey style. We are able to source beautifully unique stones and collaborate with you to create something special to you. We can also remodel your stones into a new design that you will love. Peruse the Bespoke section of our website to see some examples of our work, or make an appointment to discuss how we can bring your dreams to life. Bespoke jewellery usually takes 10-12 weeks to produce, so please allow a good amount of time so we can have it ready for any special occasion. If you have a shorter timeline, please get in touch to see if we can accomodate your dates. Book an appointment by clicking here, emailing or calling us.
If you'd like to know more about this process before booking an appointment, read our blog post here.
Customising a Geneine Honey Piece:
If you have your eye on an existing Geneine Honey Bespoke Jewellery piece, but would like it in a specific material, like 9ct-18ct yellow, rose or white gold, or with a different stone, send us an email at email@example.com and we can organise a quote for you.
Adjusting Chain Lengths:
For around a small fee we are able to shorten the chain lengths on most of our necklaces. Unfortunately we are unable to make any chains longer at this time. Send us an email if you are interested in adjusting a chain length. Please note this service is only available for online purchases, or purchases made in our North Fitzroy location, and waiting times of up to a few days will apply.
We also love to recycle and remodel old diamonds and gemstones into new jewellery that you’ll love. We know almost everyone has some beautiful stones sitting in a piece that you just don’t wear, so please get in touch to see if we can work some magic for you.
We also offer refurbishing services on our jewellery. We can re-plate most styles for between $20-$30 depending on the size. Send us an email with a photo of your piece that needs a little extra love, and we can let you know what we can do!
Geneine Honey Bespoke Jewellery provides a 6 month manufacturers warranty on costume jewellery items (sterling silver and gold filled pieces) provided they have been cared for using our care guidelines. Outside of this we are still able to repair (in most cases) for a small fee. Our 9ct and 14ct gold fine jewellery, which includes bespoke jewellery, has a 3 year warranty, provided it has been cared for using the above guidelines and brought in every 12 months for checkup. Our 18ct jewellery, which includes bespoke jewellery, has a 5 year warranty, provided it has been cared for using the above guidelines and brought in every 12 months for checkup. There is no warranty on centre stones valued over $500, so make sure replacement of your centre stone is included in your insurance policy. Your warranty is voided if you take your piece to another jeweller for repair or resize.
Please note that our Bespoke rings are made in a standard size. One re-size is included in the price of the ring. Further resizing will incur a fee, and some rings may not be able to be resized more than once. If you are selecting a ring for a proposal or a gift and are unsure of the size, please purchase the ring in the standard size and we will resize the ring once it has been gifted. This gives the receiver the opportunity to exchange the ring if the style isn't suitable, and we can ensure a perfect fit.
Once a ring has been resized it is unable to be returned or exchanged.
If you are purchasing an engagement ring to propose with and you are unsure of the correct size, please order the standard size and we will resize the ring after the proposal. Proposal resizes must be done within 21 days of the date of purchase, resizing after this period will incur a fee.
Geneine Honey Bespoke Jewellery uses Australian ring sizing (alphabetical). To ensure you order the right ring size for your finger, we recommend purchasing one of our Ring Multisizers to size your finger at home, available to purchase here. Please send us an email with a photo of your finger wearing the Ring Multisizer, so we can ensure your ring is made in the correct size.
You can also visit us in our North Fitzroy store and we will size your finger to ensure that the ring we make you is a perfect fit.
Most of our pieces are ready to ship, but in some cases we will need to make your item to order. Merri rings with stones and signet rings with stones are made to order, so allow 2-4 weeks. For out of stock 9ct gold jewellery please allow 2-4 weeks. For bespoke and 18ct rings please allow up to 8 weeks. If you have a shorter timeline, please get in touch to find out if we can accomodate your timeline - we always do our best to meet these.
Modifications After Purchase:
Kindly note that further modifications required after purchase are possible but do incur an adjustment fee.
Returns on our Bespoke Range:
We understand that purchasing one of our Bespoke rings can be a big decision. To make sure you end up with a ring you treasure we offer a 21 day exchange service, so if you have any second thoughts after you have received your ring, we will work with you to re-create a piece that you will love. This does not include rings that have been re-sized to fit you, fully bespoke pieces or engraved jewellery.
Caring for Bespoke and Fine Jewellery
Bespoke Jewellery Agreement