LoveHate offer an Exchange of item or Store Credit (online purchases only) on full priced items only. For any exchange or change of mind item, notification must be given via email to firstname.lastname@example.org within 7 days of receiving the item and returned within 14 days for items delivered within Australia, 28 days for items delivered internationally.
To return an item for Exchange or Store Credit, please contact us at email@example.com. For exchanges please include within your email the details of what you would like to exchange the item/s for and a contact phone number. We will then advise you on how to return the product to us. We must receive prior notification before the return can be accepted. The cost of posting the returned item/s to Love Hate is to be worn by the purchaser. The cost of posting items chosen for exchange is also to be worn by the purchaser. The original cost of shipping will not be refunded.
We accept exchanges on 9ct/14ct/18ct gold, all sterling silver and all gold filled earrings.
We cannot exchange earrings with composite materials or plating.
Plated earrings with separate hooks are able to be exchanged, with a fee of $10 to replace the hooks.
No earring returns will be accepted without written confirmation from LoveHate.
Please note there is strictly no Exchange or Change of Mind accepted on any Custom or Personalised jewellery, including custom chain lengths, personalised disc necklaces and custom rings. Custom rings and chain lengths can be adjusted for a fee, contact us for a quote.
Sale, discounted or promotional items cannot be returned as part of our Exchange or Change of Mind policy.
Items must be returned in new condition as originally received.
Returns must be sent in an appropriate manner to prevent damage in transit. We highly recommend sending via a registered postal service. It is the purchaser’s responsibility to make sure all items are returned safely and in new condition.
Upon receiving the returned goods your chosen item of exchange will be posted or purchase refunded within 3 days. Refunds will be made to the original method of payment used. All items returned are thoroughly inspected and refund will only be made if goods are deemed to be in original and unused condition.
Custom Jewellery Returns
Please note that our Custom and Signet rings are made in a standard size. One re-size is included in the price of the ring, which is the size selected upon checkout. Further resizing will incur a fee, and some rings may not be able to be resized more than once.
Once a ring has been resized it is unable to be returned or exchanged.
If you are purchasing an engagement ring to propose with and you are unsure of the correct size, please order the standard size and we will resize the ring after the proposal. Proposal resizes must be done within 21 days of the date of purchase, resizing after this period will incur a fee.
LoveHate uses Australian ring sizing (alphabetical). To ensure you order the right ring size for your finger, we recommend purchasing one of our Ring Multisizers to size your finger at home, available to purchase here. Please send us an email with a photo of your finger wearing the Ring Multisizer, so we can ensure your ring is made in the correct size.
You can also visit us in our North Fitzroy store and we will size your finger to ensure that the ring we make you is a perfect fit.