Shipping

All items purchased online come lovingly gift packed by one of the GH team. Orders are sent Tuesday, Thursday and Friday. Kindly note orders received before 12pm will be packed same day (on shipping days only). Please ensure all address details are included when making your purchase including business name if applicable. Please be advised a re-delivery fee may be required in some circumstances if address is incomplete. We offer shipping Australia wide and to most locations internationally. 

Local Pickup: We offer collection during our store opening hours. You will receive an email to confirm your order has been packed and is ready for collection. If you need your order in a hurry, feel free to call us at the store and on most occasions we can have your order ready for you asap. 

Standard Domestic: All parcels shipped within Australia are sent via a trackable service with Australia Post. If you select free shipping when spending over $100 you will receive standard shipping. Delivery times can range between 2-9 days. 

Express Domestic: If you select Express shipping for your delivery address in Australia it will be sent with Australia Post Express service. Delivery times can range between 1-3 days. 

Standard International: All standard international parcels, New Zealand and all other international addresses, are sent with Australia Post International. Delivery times can range widely. Please contact us for approximate delivery timeframes for your area.

Expedited International: For purchases of fine jewellery or engagement jewellery an upgraded expedited service with DHL is available for $100. This includes full insurance on your items and signature on delivery to ensure maximum safety. Please email us on hello@geneinehoney.com.au at the time of order and we can arrange this service with you.