Bespoke Jewellery Terms and Conditions

Creating Bespoke Jewellery:

We love to collaborate with you to create bespoke engagement, wedding or special occasion jewellery. We create designs that utilise the best of our skills in our unique LoveHate style. We are able to source beautifully unique stones and collaborate with you to create something special to you. We can also remodel your stones into a new design that you will love. Peruse the Bespoke section of our website to see some examples of our work, or make an appointment to discuss how we can bring your dreams to life. Bespoke jewellery usually takes 6-8 weeks to produce, so please allow a good amount of time so we can have it ready for any special occasion. 

 

Customising a LoveHate Piece:

If you have your eye on an existing LoveHate piece, but would like it in a specific material, like 9ct-18ct yellow or white gold, or with a different stone, send us an email at info@lovehate.com.au and we can organise a quote for you.

 

Adjusting Chain Lengths:

For around a $20 fee, we are able to shorten the chain lengths on most of our necklaces, unfortunately, we are unable to make any chains longer at this time. Send us an email if you are interested in adjusting a chain length. Please note this service is only available for online purchases, or purchases made in our North Fitzroy location, and waiting times of up to a few days will apply.

 

Remodelling/Refurbishing/Repairs:

We also love to recycle and remodel old diamonds and gemstones into new jewellery that you’ll love. We know almost everyone has some beautiful stones sitting in a ring that you just don’t wear, so please get in touch to see if we can work some magic for you.

We also offer refurbishing services on LoveHate jewellery. We can re-plate most styles for between $20-$30 depending on the size. Send us an email with a photo of your piece that needs a little extra love, and we can let you know what we can do!

While our jewellery is handmade to a high standard, we understand that sometimes fine jewellery can sustain a little damage. We are able to fix or replace chains (among other repairs) on LoveHate jewellery, so send us an email with a photo of your jewellery, and we will let you know what we can do to bring it back to life! We do offer a 3-month warranty, where faulty jewellery is repaired for no charge, but outside of this period, there is usually a $15-$30 fee for repairs.

 

Ring Sizing:

Please note that our Bespoke and Signet rings are made in a standard size. One re-size is included in the price of the ring, which is the size selected upon checkout. Further resizing will incur a fee, and some rings may not be able to be resized more than once. 

Once a ring has been resized it is unable to be returned or exchanged. 

If you are purchasing an engagement ring to propose with and you are unsure of the correct size, please order the standard size and we will resize the ring after the proposal. Proposal resizes must be done within 21 days of the date of purchase, resizing after this period will incur a fee.

LoveHate uses Australian ring sizing (alphabetical). To ensure you order the right ring size for your finger, we recommend purchasing one of our Ring Multisizers to size your finger at home, available to purchase here. Please send us an email with a photo of your finger wearing the Ring Multisizer, so we can ensure your ring is made in the correct size. 

You can also visit us in our North Fitzroy store and we will size your finger to ensure that the ring we make you is a perfect fit.

 

Production Time:

Please allow 4 weeks for production on the Bespoke jewellery currently on the site. Other Bespolke pieces will vary in production time, you will be advised of approximate times when discussing a quote. We recommend allowing 8 weeks. 

 

Modifications After Purchase:

Kindly note that further modifications required after purchase are possible but do incur an adjustment fee.

 

Returns on our Bespoke Range:

We understand that purchasing one of our Bespoke rings can be a big decision. To make sure you end up with a ring you treasure we offer a 21 day exchange service, so if you have any second thoughts after you have received your ring, we will work with you to re-create a piece that you will love. This does not include rings that have been re-sized to fit you, fully bespoke pieces or engraved jewellery. 

 

Caring for Bespoke and Fine Jewellery

Read here.